Here are the answers to some of our Frequently Asked Questions:
- Must all bookings be made in advance?
- I have completed the booking form, what happens
next?
- How long does it take before I get confirmation
of my booking?
- How do I meet my driver at the airport?
- What happens if my flight arrives late, is
there an extra charge?
- How long will the driver wait for me?
- How do I pay for my journey?
- Does my fare include a tip?
- I need a receipt for my journey, when do I
get a receipt?
- Do you provide account facilities?
- What happens if I cancel my booking?
- What do I do if I cannot find my driver
at the agreed pickup point?
1. Must all bookings be made in advance?
Yes all bookings must be made in advance, we must have at least 24 hours
notice.
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2. I have completed the booking form, what happens
next?
As long as you have supplied all the relevant information your booking
will now be processed.
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3. How long does it take before I get confirmation of my booking?
You will receive conformation by email as soon as your booking has been
uploaded onto our system, this will normally happen the same day dependent
on the time your booking is received.
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4. How do I meet my driver at the airport?
Your driver will meet you in the Airport terminal / Station terminal with
a greeting board with your name or company name which ever you have requested.
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5. What happens if my flight arrives late, is there an extra charge?
We will check the time of your flight arrival on the relevant airline /
airport website. If your flight is delayed your driver will meet
you 30 mins after your flight has landed.
Please note that there may be an extra charge for waiting time only
charged 30 mins after your flight has landed as we cannot be held responsible
for baggage delays or incorrect arrival information supplied by the relevant
airline/ airport.
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6. How long will the driver wait for me?
Your driver will wait until your flight has cleared the baggage reclaim
area. This will allow the passenger time to inform us of any delays after
landing. The driver will wait at the request of the passenger and will
be charged at our standard waiting time rate of £18.00 per hour.
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7. How do I pay for my journey?
Your booking can be paid either by credit card on our secure booking
page on our website or by cheque with valid guarantee card or by
cash. If paying by cheque or cash, credit card details will be requested
as security for your booking and will only be used if the customer fails
to pay by any other method.
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8. Does my fare include a tip?
Tips may be made to the driver at your discretion and are not included
in the cost of your booking.
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9. I need a receipt for my journey, when do I get a receipt?
If paying by cash or cheque you will receive a receipt on the day of travel.
If paying by credit card you will receive a receipt by email if you have
requested one.
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10. Do you provide account facilities?
Account facilities are available. Please call for details.
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11. What happens if I cancel my booking?
Cancellations can be made and no charge will be made as long cancellation
is received within 24 hours of the day of travel. Cancellations within
the 24 hour period up to the day of travel will be charged at the full
cost of booking.
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12. What do I do if I cannot find my driver at the agreed pickup
point?
If you cannot find your driver at the agreed pick up point please call
our office and we will in form you of the driver's whereabouts.
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